Shipping & Return
Shipping & deliveryAll our shipping packages are 100% compostable mailer and composed of corn starch, PLA and PBAT (biodegradable and will decompose leaving no toxic residues.
For all shipping in Belgium and the Netherlands the usual processing time is between 48h to 72h. For France, the United Kingdom and Germany, the processing time depend on the local distributor. You can always trace & track you shipping via the confirmation email once your order is purchased.
Country Carrier Time
Belgium Post NL 48h-72h €6 Free Free Netherlands Post NL 48h-72h €8 €2,5 Free France Bpost Depending on the local distributor €10 €4,5 €2,5 Germany Bpost Depending on the local distributor €10 €4,5
United Kingdom Post NL Depending on the local distributor €10 €4,5
Exchanges & Return
We commit ourselves to refund your purchase or exchange its size or model; provided that it is returned to us with its label and in perfect condition, without having been used.
Returns and exchanges must be made within 28 working days from receipt of delivery.
For any exchange, or return, please first contact us at email@example.com with the reason of your exchange/return.
For any orders in Belgium, we will be sending you a returned label, which you can print and drop in any of the PostNL or Bpost pick up points (based on your return label).
For all other countries (the United Kingdom, Netherlands, France and Germany) you will have to make the return at your own cost, with any transporter of your choice.
Refunds will be issued once we have received and inspected the returned item. From that moment on, you will receive an email from us notifying you that your account will be credited within 5 to 10 business days, depending on your bank.
For any exchange in Belgium and Netherlands, we will be sending you the right article at our own cost within the next 48h to 72h after inspection and validation of the returned article. For the United Kingdom, Germany and France, we will charge you the shipping cost for any exchange. A validation email will be send to you when the article is shipped.
Thank you, and if you have any more question please contact us at firstname.lastname@example.org
See you soon on a bike !